Frequently Asked Questions & Help Centre

Yes! All our orders are handled using 128-bit encryption that ensures all your details are safe. When you place an order with us, we do not store your credit card details. The payment is processed directly with Barclays Bank. So, when ordering with AllFancyDress.com you can rest assured that your credit card details will not be made available for hackers to find.

To make a purchase, simply browse our products, find the item you want and then click "ADD TO BASKET". In most cases you will need to select the correct size from the drop down menu.

Please note: Cookies must be enabled on your internet browser for the cart system to work. If you are having difficulty, read the section below regarding 'Enabling Cookies'.

New users you will need to register in order to purchase thier items. This is a very quick process which simply involves submitting a few details about yourself. You will then be logged in and ready to proceed to our secure payment area. Registration enables you to track your order and also receive emails updating you about your order status.

We like to give our customers a great range of delivery options to suit all requirements. All Fancy Dress offers various types of delivery, all at very competitive prices, details of which you can find in our Delivery options section.

UK Delivery Options

• Royal Mail Recorded "Signed For" Delivery - approximately 2-3 days delivery service.
• Royal Mail "Special Delivery next day before 09:00" – Next Working Day by 9am
• Royal Mail "Special Delivery next day before 13:00" – Next Working Day by 1pm
• Royal Mail "Special Delivery Saturday before 13:00" – Saturday following the order by 1pm

When selecting a Next Day Delivery option, you must order before 17:15 to ensure that you receive your item(s) the next working day. If the order is made after this time, please note that your items will not be dispatched until the following working day. If you require a next day delivery after this time please ring us on +44 01268 764603 to enquire as during quieter times we may still be able to dispatch your order up to 17:30.

Please note: We ship and deliver items on working days only (not weekends or bank holidays). This is with the exception of Saturday delivery where the necessary premium has been paid.

Yes! But only if you have chosen the Royal Mail Special Delivery Next Working Day or Saturday Service. It is fast and easy to track your order, simply log in using the details you supplied during your registration; this will allow you to keep track of your order to see what stage of delivery it is at.

If you have selected our Royal Mail Recorded Delivery Service (approx 2 days) you can track when the delivery has been made or attempted. However, it does not give stage by stage tracking information.

We are always happy to help, if there are any urgent enquiries please contact us in office hours (9am to 5pm) during the week on +44 (0) 1268 764603. Alternatively get in touch by sending an email to us at [email protected] .We can also be contacted via our postal address and fax, which can be found in our Contact details section.

We will not disclose any of our customer’s information to third parties, but we may send you emails with special offers or discounts. If you want to opt out of our emails follow the 'unsubscribe' information at the bottom of every email communication. If you wish for any further information, view our full Privacy Policy.

Certainly! We have the ability to ship items to most European destinations.

Any customs or import duties are charged once the parcel reaches its destination country and these charges must be paid by the customer who orders the item(s). Custom policies and import duties do vary from country to country and unfortunately, we cannot tell you what the cost would be. If you are looking for information about customs and import charges, we advise for you to contact your local customs office.

All washing instructions can be found in the label of your costume, however we do advise you to have them dry cleaned to ensure you receive the best results possible.

We like to make your shopping as convenient as possible and so we accept an extensive range of payment methods, including:

You can rest assure all payments are secured by geotrust and Sage pay.

If you have any queries on other payment methods please feel free to contact us on: +44 (0)1268 764603.

All our costumes are constructed to accommodate a variety of sizes. We also have a dedicated area for plus size costumes.

If you have any problems with the sizing of your costume, please follow our returns and exchange policy. If you have any concerns about the length, fit or style of any costumes, our customer care centre are more than happy to take your call. The contact number is +44 (0)1268 764603.

Costume prices do change from time to time, and are affected by a number of different factors including stock availability. As such prices are subject to change, and are correct at the time of publication on the site only.

If you have received an incorrect item with your order then please visit our Online Customer Returns Centre, and follow the simple on-screen instructions. This should only take a couple of minutes of your time and will also generate a printable returns form and label for you to use. The Online Customer Returns Centre can be found at the following address:

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We pride ourselves with providing excellent customer service at All Fancy Dress and we understand that occasionally items that we send out may not fit properly or arrive with manufacturing faults. If this does happen you can be sure that if you wish to exchange or refund the product we are happy to oblige. If the product is faulty and the return meets the criteria (see 'conditions and processes' below, which can be found below), and has been accepted by our returns department, customers will receive the option of an exchange or refund.

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At All Fancy Dress we understand you may wish to cancel an order or part order transaction before it is shipped. If this is the case, please contact us do so immediately by telephone on: +44 (0)1268 764603. If the item has not yet been shipped then you will not be charged any penalty and your credit card transaction will be cancelled.

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If the item that you have received is faulty then please visit our Online Customer Returns Centre, and follow the simple on-screen instructions. This should only take a couple of minutes of your time and will also generate a printable returns form and label for you to use. The Online Customer Returns Centre can be found at the following address:

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When faulty items are returned to us, the All Fancy Dress Returns Department reserve the right to investigate the condition of such goods, in order to establish whether the fault is indeed a valid manufacturing fault, or can be shown by evidence to be due to customer “non fair wear and tear”. When the item has been checked over and if the return is accepted, then we will give you the option of a refund or an exchange.

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Please visit our Online Customer Returns Centre, and follow the simple on-screen instructions to check whether your Returns Request is valid. This should only take a couple of minutes of your time and will also generate a printable returns form and label for you to use. The Online Customer Returns Centre can be found at the following address:

Please note that any non-faulty returns are subject to our General Returns Terms and Conditions (see below).Back to top ^

When returning your costumes or/and other products, you may cancel your order up to 7 working days following the day on which you receive the goods you ordered. All goods must be returned to us in the original packaging and in the same condition as you received them. You the customer will have to bear the cost of returning the items and to mitigate against the risk of lost post, we recommend recorded delivery is used as a minimum service. In the instances of valuable items an insured service i.e. Royal Mail Special Delivery will indemnify you against damage in transit.

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All Fancy Dress Ltd does not accept liability for late or lost parcels; it is ultimately the responsibility of the postal service/courier to ensure delivery within the correct time frame. If you have chosen Special Delivery Next Day and your parcel has arrived late please let us know as you will be entitled to compensation. The UK Royal Mail Recorded Signed for 2 days is an average time, but cannot be guaranteed. In the case of a lost parcel we will enter a claim with Royal Mail on your behalf; however we will not refund money or send a replacement order until this claim has been processed and the parcel has been confirmed as lost.

We can enter a claim if:
You have chosen the UK Royal Mail Recorded Signed for option and your parcel has not arrived after 15 working days following the day of posting.

You have chosen the Special Delivery Next Day option and your parcel has not arrived after 10 working days following the day of posting.

In these instances please contact us on +44 (0)1268 764603 or [email protected]

If you have clicked 'ADD TO BASKET', but no products have appeared in your shopping cart, this will be down to a problem with your browser security settings. For instructions on how to remedy this, view the two sections below:

1. Click 'Tools' on your browser window.
2. Select 'Internet Options'.
3. Click the 'Privacy' tab.
4. Click the 'Edit' button.
5. Type 'www.allfancydress.com' in the 'Address of Website' field.
6. Click 'Allow'.
7. You should now be able to add items to your basket.

You should now be able to add items to your basket.